Privacy Policy for MixMrt

Effective Date: April 20, 2024

Introduction

Engicell Technology Limited ("we," "our," or "us") is committed to protecting the privacy of our users, sellers, and delivery personnel. This Privacy Policy describes how we collect, use, and share information when you access our website (www.mixmrt.com) and use our associated mobile application, MixMrt.

Information We Collect

1. Personal Information

We collect personal information provided directly by users, sellers, and delivery personnel, such as when registering for an account, making purchases, or participating in our platform. This may include your name, email address, postal address, phone number, payment information, and, for sellers and delivery personnel, additional business-related information.

2. Usage Information

We automatically collect information about your interactions with our services, including pages visited, duration of visits, and links clicked. We may also collect information about your browser and device, including IP address, browser type, device type, and operating system.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to gather information about your activity on our site and mobile application. These technologies help us improve our services, personalize your experience, and monitor the effectiveness of our advertising.

How We Use Your Information

We may use the information collected for various purposes, including to:

• Provide, maintain, and improve our services for users, sellers, and delivery personnel.
• Process transactions and send related information, such as confirmations, receipts, and surveys.
• Communicate with you about products, services, offers, promotions, and events, and provide news and information we believe may interest you.
• Monitor and analyze trends, usage, and activities related to our services.
• Detect, investigate, and prevent fraudulent transactions, unauthorized activities, or other illegal actions and protect the rights and property of Engicell Technology Limited and others.

Additional Information for Users (Customers)

As a MixMrt customer, we collect and use your information to enhance your shopping experience, process orders, and provide customer support. Specific uses include:

• Order Processing: We use your personal information, including address and contact details, to ensure accurate and timely delivery of your orders.
• Customer Support: If you reach out for support, we may use your information to respond to your inquiries, help resolve issues, and improve our support services.
• Personalized Recommendations: Based on your purchase history and browsing behavior, we may suggest products or services that may interest you.
• Marketing and Promotions: With your consent, we may use your contact information to notify you of special offers, discounts, or new products that align with your interests.

Your information is kept secure and is not shared with third parties for advertising purposes without your consent. If you have any questions or concerns, please reach out to us at [email protected].

Additional Information for Sellers

For sellers on MixMrt, we collect and use your information to manage your account, facilitate transactions, and support your business operations. Key uses include:

• Business Verification: We collect business-related information, such as registration details and tax information, to verify and approve your account as a seller on our platform.
• Payment Processing: We use bank account information provided by sellers to process payments for completed sales on the platform.
• Performance Tracking: We analyze sales data, customer feedback, and performance metrics to help sellers optimize their operations and product listings.
• Compliance and Legal Obligations: We retain necessary business information to comply with local laws, tax regulations, and reporting requirements.

This information is handled with the utmost confidentiality and is shared only as required by law or with trusted third-party providers assisting with our platform services. If you have any questions, please contact us at [email protected].

Additional Information for Delivery Personnel

The MixMrt Delivery Man app uses background location services for the following purposes:

• Real-time Delivery Tracking: To provide accurate and continuous location updates to ensure efficient delivery operations and a better customer experience.
• Delivery Assignment: To enable automatic assignment of delivery requests based on the closest available delivery person, improving the timeliness and accuracy of deliveries.
• Safety and Accountability: To maintain a log of the delivery route for the safety of delivery personnel and to resolve any disputes or issues.

The location data is collected even when the app is closed or not in use to ensure uninterrupted service for delivery assignments. This data is securely stored and shared only as necessary for the operation of delivery services. We do not share your location data with third parties for advertising or marketing purposes.

If you have any concerns or questions, feel free to contact us at [email protected].

Sharing Your Information

1. Third-Party Service Providers

We may share your information with third-party vendors, consultants, and other service providers who require access to this information to perform tasks on our behalf.

2. Legal Compliance and Protection of Rights

We may disclose your information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or government requests, or to protect the rights, property, and safety of our users, the public, or Engicell Technology Limited.

Your Rights

Depending on your location, you may have certain rights regarding the personal information we hold about you, including the right to access, correct, or delete your information, as well as the right to object to or restrict certain processing activities. Please contact us for further details or assistance with your specific rights.

Security

We implement reasonable measures to protect the security of your information and verify your identity before granting access to personal data. However, please note that no electronic transmission or storage system is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. If changes are made, we will notify you by updating the effective date and, in some cases, providing additional notice (such as on our homepage or via notification).

Contact Us

For questions about this Privacy Policy, please contact us at:

Email: [email protected]